This explains what personal information MW Reach collects through this website, why, and what your choices are. MW Reach is run by Matt Williams in Stoke-on-Trent. I am the person responsible for your information.
Who to contact
Email matt@mwreach.co.uk or call 07871 584321. Use these for anything in this policy, including asking to see, correct or delete your information.
What I collect and why
Enquiries and booking requests
If you use the booking form or the message form, I receive your name, email address, your phone number if you add one, the service you are interested in, any message you write, and for booking requests the day, time of day and type of call you prefer. I use this only to reply to you and to arrange and carry out the work you ask about. My legal basis is that you asked me to get in touch, and that I need to respond to take steps before any agreement.
Emails, calls and WhatsApp
If you contact me directly, I keep the messages so I can deal with your enquiry and keep a sensible record of our conversation.
Business outreach
I sometimes email limited companies using business contact details they publish themselves, to tell them about my services. Every message says how to opt out. If you reply STOP, I will not contact you again.
Website statistics
If you choose Accept on the cookie notice, I use Google Analytics to see which pages are visited, so I can improve the site. It uses cookies and sends anonymous usage information to Google. If you choose Decline, it does not load. You can change your choice at any time with the Cookie settings link at the bottom of every page.
Who else handles your information
- Netlify (netlify.com) hosts this website. It receives and stores the contents of the forms on this site and emails them to me.
- My email provider (Private Email, by Namecheap) stores the emails I receive and send.
- Google provides the fonts on this site and, if you accept cookies, Google Analytics. Loading the fonts sends your IP address to Google.
- jsDelivr delivers an animation library the pages use, which means your IP address is also sent to them.
- TikTok videos on the Watch page are embedded from TikTok, which may set its own cookies if you play them.
- WhatsApp opens in the WhatsApp app or website when you tap the chat link.
I do not sell your information and I do not add you to a mailing list because you sent an enquiry.
How long I keep it
I keep enquiry messages only for as long as I need them to deal with your request and to keep a reasonable business record, and I delete them when they are no longer needed.
Your rights
Under UK data protection law you can ask to see the information I hold about you, ask me to correct it, ask me to delete it, ask me to restrict how I use it, object to how I use it, and ask for a copy you can move elsewhere. Contact me using the details above and I will reply promptly. If you are unhappy with how I have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint.
Changes
If I change how I use your information, I will update this page and the date at the top.