Small Business Saturday lands on 5 December this year. If you want local customers to find you that weekend, the work starts now.
Small Business Saturday is a UK campaign that encourages people to shop with local, independent businesses. It falls on the first Saturday of December, which makes it a handy reminder that Christmas shoppers are looking for somewhere to spend their money close to home.
You do not need a big budget to benefit. You need a website that works, a Google listing that is accurate, and a clear reason for people to choose you. Here is how to get ready in the six weeks you have.
Start with how you look on Google
When someone nearby searches for what you sell, the first thing they usually see is your Google Business Profile. It is free, and it matters more than most small business owners realise.
Check the basics are right
Open your profile and confirm your address, phone number, website link and opening hours. Add your Christmas and December hours now, including any days you are closed. Nothing frustrates a shopper more than turning up to a locked door.
Add fresh photos and a post
Upload a few clear, recent photos of your shop, your products or your work. Then publish a short post about what you are doing for the weekend. Profiles that look active feel more trustworthy than ones that were last touched years ago.
Ask for reviews the honest way
If you have happy customers, ask them to leave a review. Make it easy by sending a direct link to your profile. Never offer payment for reviews and never write them yourself. Genuine feedback from real people is what counts.
If you want a deeper walkthrough, my guide on getting found on Google Maps covers it step by step.
Make sure your website is ready for the visit
Many people will check your website on their phone before they decide to visit or order. If it is slow, hard to read or missing basic details, they will move on to the next result.
- Put your opening hours, address and contact details somewhere obvious, ideally on every page.
- Make sure the site loads quickly and reads well on a small screen.
- Check that buttons, forms and links all work.
- If you sell online, test the whole checkout yourself, from adding to basket to paying.
A quick tip: view your own site on your phone while standing outside your front door, using mobile data rather than wifi. That is the experience many of your customers will have, and it shows up problems fast.
Give people a reason to choose you
You will not win by being the cheapest, and you do not have to. Independent businesses stand out because of the people behind them, the quality of what they sell and the service they give.
Think about what makes you worth a trip. It might be a gift bundle, a local product, a free gift wrap, a small thank you for first time customers or a simple offer that only runs for the weekend. Keep it easy to understand, and make sure you can afford it before you promote it.
Tell your story
People who shop small often want to know who they are buying from. A short, friendly note about who you are and why you do what you do can do more than a discount. If your About page is thin, now is a good time to improve it.
Spread the word on social media
You do not need to post every day. A simple plan works well:
- Two or three weeks before, tell people the date and what to expect.
- In the final week, share your best products or services and any weekend offer.
- On the day, post updates, photos and a reminder of your opening hours.
- Afterwards, thank everyone who came or ordered.
Tag other local businesses and share their posts too. A community of independents promoting each other reaches far more people than any one of you alone. If you would like help planning content, take a look at my social media service.
Do not forget local search
Words like "near me" and the name of your town matter. Make sure your website mentions the area you serve in plain language, and that your business details are the same everywhere they appear online. Small, steady SEO improvements like these keep paying off long after the weekend has passed.
Plan for the quiet days after it too
The weekend is a chance to meet new customers, so give them a reason to come back. Collect email addresses with a simple sign up form or a sheet by the till, and always ask permission first. A friendly message in January, thanking people and sharing what is new, keeps you in their minds long after the Christmas rush has passed.
It also helps to note what worked. Jot down which posts got attention, which offer people asked about and what you would change next year. Those few notes will make your next campaign far easier to plan.
Keep it simple and start this week
Pick three jobs from this list and do them this week: update your Google profile, test your website on your phone, and decide on your weekend offer. Then build from there. A small amount of preparation now beats a last minute scramble in December.
Want your website ready before December?
Tell me what you need and I will help you get your site, your Google listing and your message ready for the busiest weeks of the year.
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